Shipping / Couriers / Collections
As per T&Cs, allow us time to process your order, after we see your cleared payment.
Your area |
Rate / Time6 |
Free if you spend |
Our Options |
PTA / JHB1 |
R110 / 2-3 days |
>R1000 |
|
Major Areas2 |
R130 / 3-4 days |
>R2000 |
|
Other / Outlying areas3 |
R160 / 4-5 days |
>R30007 |
PUDO(R100 or free if your order is >R1000)Aramex or Pargo |
Neighbouring states & worldwide4&5 |
See courier rates and terms |
N/A |
Your own courier collection |
Notes
1 – PTA/JHB areas within the orange area at this link.
- Self-collect is sometimes quicker, but seldom a cost-effective option in this area.
2 – Major Areas within 30km of these towns:
- BFN, CPT, DUR, ELS, GRJ, PLZ, Knysna, Plett, Mosselbay, Paarl, Nelspruit, Witbank, Polokwane, Richardsbay, PMB, Port Shepstone, Ramsgate, Grabouw, Worcester, Malmesbury,
- and all other blue areas at this link (eg Rustenburg, Britz, Hartebeespoort, Magaliesburg, Springs, Nigel, Parys, Vanderbijlpark, Potchefstroom, Kelrksdorp, Vereeniging, etc)
3 – Outlying Areas are all other areas not covered above eg Secunda, Middelburg, Kroonstad, Newcastle, Vryburg, Groblersdal, Pongola, Mthath, Oudtshoorn, Port Nolloth, Kimberley
- If the couriers don't deliver to your area, or if the surcharges are excessive, we will attempt to send it via SAPO, Speed Services or Pargo. Collect the package at those depots/counters yourself.
- See the 3rd party T&Cs for insurance, limits and risks.
4 – Namibia, Botswana, Zimbabwe, Mozambique:
- Use your own courier to collect from us, or
- We can post to a SAPO near the SA border for you to collect, or consider using Pargo (<5kg), or
- Allow us to quote via EMS or DHL (with a R5000 insurance limit).
- See courier or SAPO T&Cs for insurance and risks.
- Click here for VAT refund info.
5 - No tax will be charged on genuine exports.
- Payment must be received via external wire transfer, and
- Shipping to physical address outside SA can only be done through us (via EMS, DHL or other courier).
- Click here for VAT refund info.
6 – Based on working days. See also shipping agent T&Cs. In addition, see our T&Cs for processing times.
7 - For Outlying areas, free shipping applies to our choice of shipping method (Speed Services, or Courier delivery).
Tracking, Info, T&Cs
Fastway – https://www.fastway.co.za/
The Courier Guy – http://www.thecourierguy.co.za/tracking/
Notes
We cannot be held responsible for 3rd party inefficiencies or losses. Insurance is now included up to R1000 per package. Extra insurance is available on request.
Our responsibility ends once we have correctly transferred your package to your chosen method (courier or SAPO) for delivery to you.
Weekend and public holiday delivery rates are not currently supported in our shipping models. These rates are more expensive, and generally unreliable.
You may send your own courier to collect. Supply your courier with the invoice you received with your order - it contains all the information they require for shipping/exporting.
Here are optional links to book your own courier requirements:
- www.xoc.co.za
- Please find below a link to our video tutorials of how to send a parcel via Internet Express for you to share with your customers.
http://www.internetexpress.co.za/Help/Video
I have created a voucher for your customers that you can share with them, the code HX813M offers a 10% discount and is valid for 1 year